Shipping address:                   Order By 12:00 Noon:

Eastern Time Zone                  12/19  

Central Time Zone                   12/18

Mountain Time Zone                12/17

Pacific Time Zone                    12/14

When will I receive my item?
As soon as your item is paid in full, the item usually leaves our warehouse within two business days.  Shipping to your home then takes about:  1 to 3 business days to the East Coast;  3 to 5 business days to the Mid-States;  5 to 7 business days to the West Coast.  Please be aware that it may take up to 5 extra days during busy holiday seasons.

How much will it cost to ship this item to me?
Shipping is free to all of our ecommerce customers within the continental US.  There are no additional shipping, handling, or shipping insurance fees.  The price you see next to the item is the amount you will pay, with the exception of sales tax, if applicable.

Will I be charged sales tax?
Sales tax in only charged for purchases shipped to  PA (6%) and MD (5%).

Will I receive tracking numbers when my order ships?
Yes.  Tracking numbers will be emailed to you directly from FedEx the day after your item leaves our warehouse.  Once you receive them you can track your purchase online at http://www.fedex.com/Tracking?cntry_code=us&link=4

Why didn't I receive my tracking numbers?
We had to ask FedEx that question since they are responsible for emailing them to you, and their response was, "Due to customers' spam filtration settings, which are beyond our control, it is possible that the emails are deleted or moved out of the inbox without notification to the email user."   Please note:  Most customers do receive their tracking numbers.  If you do not, your shipment will not be affected  ... it will still arrive in a timely fashion.

I just received my item and a piece is broken/missing.  What should I do?
First and foremost, we apologize for the inconvenience.  We will gladly send you replacement part(s) FREE of charge.  In order to process your request as quickly as possible, we need a few key pieces of information about your order.  Please visit the link below and fill out the Request for Replacement Parts section in its entirety. 
http://www.furniturewoodworks.com/feedback.htm

I just ordered replacement parts.  How long until I receive them?
From the time you order the part until it leaves our warehouse is usually 5-7 business days (sometimes we need to order the part from our manufacturer).  Shipping to your home then takes about:  1 to 3 business days to the East Coast;  3 to 5 business days to the Mid-States;  5 to 7 business days to the West Coast.  Please be aware that it may take a few extra days during busy holiday seasons.

I don't see what I am shopping for on your site.  What should I do?
We are continuously updating our web site and adding new products.  Please click on the link below to setup an account with us (all we need is your name, address, and email address) and we will send you an email when new products are added to our site.
https://www.furniturewoodworks.com/account.htm